FAQs
Find quick answers about eQuran Education’s online Quran classes, tutors, schedules, fees, payments, and learning process.
Getting Started
eQuran Education is an online Quran learning platform operated by *We Starter Limited*, a company registered in England and Wales. We provide live one-to-one Quran classes for children and adults worldwide.
Children, teenagers, adults, beginners, and advanced learners can join. No previous Quran knowledge is required.
Complete the registration form on our website with the student’s details, preferred course, language, and availability. Our team will contact you to arrange the trial and assessment.
Yes. We offer free trial and assessment classes with no credit card or upfront payment required. There is no obligation to subscribe afterward.
The tutor assesses the student’s reading, pronunciation, Tajweed knowledge, and learning needs. We then recommend a suitable course and study level.
Courses and Tutors
Our courses include:
* Noorani Qaida
* Quran Reading and Recitation
* Tajweed
* Quran Memorization
* Quran Translation and Understanding
* Islamic Studies, Salah, and daily Duas
* Urdu and Arabic, where available
Yes. Our standard classes are live one-to-one sessions, allowing the tutor to focus entirely on the individual student.
A standard lesson is approximately 30 minutes. Duration may vary for customized plans.
You can generally choose two, three, four, or five classes per week, depending on your selected plan and tutor availability.
Yes. Qualified male and female tutors are available. You may request your preferred tutor gender during registration.
Classes may be available in English, Urdu, Hindi, Arabic, and other supported languages, depending on tutor availability.
Yes. If you have a genuine teaching, communication, or compatibility concern, contact support and we will arrange a suitable change where available.
There is no fixed duration. Progress depends on the student’s starting level, attendance, practice, age, class frequency, and learning ability.
Tutors monitor reading, pronunciation, attendance, revision, and course progress. Parents may also receive progress updates and recommendations.
Scheduling and Attendance
Yes. You can provide your preferred days, times, and time zone. The final schedule depends on tutor availability.
Yes, subject to advance notice and tutor availability. Permanent schedule changes can also be requested through support.
Student-missed classes are generally non-refundable. A make-up class may be considered if sufficient advance notice was provided and another time is available.
We will arrange a replacement class, reschedule the lesson, or provide an appropriate adjustment.
A temporary pause may be considered for illness, travel, or exceptional circumstances. The same tutor and time slot cannot be guaranteed after the pause.
Fees and Subscriptions
Fees depend on the selected plan, number of weekly or monthly classes, lesson duration, and number of students.
Yes. Regular plans are generally monthly subscriptions charged in advance. Recurring subscriptions automatically renew until cancelled.
Yes. You can change your plan or add students through your account, where available, or by contacting support. The fee will be adjusted accordingly.
Discounts may be available for eligible family plans or additional students. Our team will confirm the applicable discount before payment.
Payments and Currencies
We support major international currencies, including:
* USD — United States Dollar
* GBP — Pound Sterling
* AUD — Australian Dollar
* CAD — Canadian Dollar
* EUR — Euro, where available
Your bank or payment provider may automatically convert other currencies.
We accept secure online payments through *Stripe and PayPal*, including supported credit cards, debit cards, PayPal balances, and eligible digital wallets.
Yes. Payments are processed securely by Stripe or PayPal. eQuran Education does not directly store your complete card number, CVV, PIN, or security codes.
Yes. A receipt or invoice is sent by email and may also be available through your billing account.
Cancellation and Refunds
You can cancel through your account, where available, or contact support before the next renewal date. Cancellation normally stops future renewals, while paid classes may continue until the current billing period ends.
A refund or billing adjustment may be approved if:
* You were incorrectly, excessively, or repeatedly charged.
* A technical billing error occurred.
* You were charged after submitting a valid cancellation notice.
* Paid services were not delivered due to a failure on our side.
* Tutor-missed classes were not replaced or resolved.
Fees are generally non-refundable after paid classes have started, except in the circumstances covered by our Refund Policy.
A refund or billing adjustment may be approved if:
* You were incorrectly, excessively, or repeatedly charged.
* A technical billing error occurred.
* You were charged after submitting a valid cancellation notice.
* Paid services were not delivered due to a failure on our side.
* Tutor-missed classes were not replaced or resolved.
Fees are generally non-refundable after paid classes have started, except in the circumstances covered by our Refund Policy.
Technical Requirements and Support
You need a computer, tablet, or smartphone with reliable internet, a microphone, speakers or headset, and a quiet learning environment. If you experience any class, account, payment, safeguarding, or technical issue, contact us through our website, official email, telephone, or live chat.
